Frequently Asked Questions about COURTS

Get your answers here to common questions about COURTS, including how to search about products, promotions, payment, delivery, etc. If your question is not being answered here, please contact us.

  • Online Availability

  • If a product is available online, you will be able to add the item to cart. You will be receiving an order confirmation email once you have placed the order. However, product purchased online may not be in stock even after the order confirmation. If we are not able to fulfil your order, COURTS(s) customer representative will contact you to offer an alternative product or full refund.
  • The products available online will differ from time to time. This is determine by the stock availability and promotions. You may search for the product on our site to check if the product is available online.

There is no restriction on the number of products you can order.

  • For products on offer, we may, at our discretion, limit or cancel quantities purchased per person, per household or per order.
  • These restrictions may be enforced on orders placed from the same COURTS Online account or credit card, and sometimes even orders that use the same billing and/or delivery address.
  • Should a restriction apply, a notification will be sent to the e-mail you provided within the next business day.

We try our best to make sure this will not happen through stringent checks and follow-ups, but should it occur:

  • If the product is currently unavailable, we will provide the next earliest availability and delivery date or an alternative product model.
  • Should the options offered be deemed not suitable, we reserve the rights to cancel the order and refund the full amount of the purchase.

  • Promotions and Discounts

  1. For HomeClub members, please log in with your email address and password. For non-HomeClub members, please sign up here.
  2. Make a purchase from COURTS Online.
  3. Click "CHECKOUT" to proceed to Checkout page.
  4. Enter the promotional code into the field provided at the bottom of the Checkout page.
  5. After entering the code, please click on the "APPLY" button.
  6. Proceed to make payment.
  1. Promotional code is only applicable for online purchase made from COURTS Online but is not applicable for excluded items.
  2. Excluded items include, but are not limited to, HomeClub Points, Advertised Products with Limited Sets, Online Deal Products, Pre-Orders, New Release and Printers, unless stated otherwise.
  3. Promotional code is not applicable to all services, but is not limited to, GURU Services, unless stated otherwise.
  4. Promotional code is subject to all restrictions set forth in any ongoing promotion.
  5. Shipping and handling fees are excluded for all minimum purchase requirements.
  6. Promotional code cannot be applied to completed purchases.
  7. Promotional code is not transferable or redeemable for cash or credit.
  8. Other terms and conditions apply, please refer to Promotions Terms & Conditions for more information.
  9. One promotional code can only be applied at any one time for all purchases made through COURTS Online.
  1. No replacement code will be issued.
  2. Company reserves the right to cancel promotions.
  1. Please ensure that you are logged in as a HomeClub member. If not, please sign up here.
  2. Please check that the promotional code has been entered correctly.
  3. Please check on the expiry date of the promotional code under Promotions Terms & Conditions.
  4. Please ensure your purchase meets the minimum requirement for the promotion. For complete promotion details, please click here.

  • Payment

In-Store Payments

We accept the following modes of payment in all COURTS retail stores:

  1. Cash (SGD), NETS, AliPay+, PayNow or ATOME
  2. Credit Card (Visa, MasterCard, AMEX, DCS Card Centre, China UnionPay or JCB)
  3. COURTS Instalment Payment options including FlexiPlans and Absolute 0%
  4. Credit Card Instalment Payment options including:
    • American Express (6 or 12 months)
    • DBS Bank (6, 12 or 24 months)
    • OCBC Bank (6, 12, 24 or 36 months)
    • UOB Bank (12, 24 or 36 months)
    • IPP DCS (Diners) (6, 12 or 24 months)
    • IPP COURTS DCS (6, 12, 24 or 36 months)
  5. COURTS Gift Cards

Prices are inclusive of GST.

Online Payments

We accept the following modes of payment on the COURTS online store:

  1. NETS QR. NETSPay, DBS PayLah!, OCBC Pay Anyone, UOB Mighty or PayNow
  2. Credit Card (Visa, MasterCard or AMEX)
  3. COURTS Instalment Payment options including FlexiPlans and Absolute 0%
  4. Credit Card Instalment Payment options including:
    • American Express (6 or 12 months)
    • OCBC Bank (6, 12, 24 or 36 months)
  5. COURTS Gift Cards
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Users may notice slower page loading times during schedule website maintenance. We greatly appreciate your patience and understanding during this period.

Prices are inclusive of GST.

FlexiPlans

FlexiPlans is a flexible financing option offered by COURTS. With FlexiPlans, payments can be divided into affordable monthly installments over periods ranging from 6 to 60 months. There is no minimum income or credit card required, and you’ll receive waiver benefits in the event of unforeseen situations. What’s more, you can enjoy perks like cashback with this plan.

To find out more, visit our FlexiPlans product page.

Here are some of the benefits and features of FlexiPlans:

  1. Up to $1,688 in cashback
  2. No minimum income or credit card required
  3. Get approved in as fast as 15 minutes
  4. Fuss-free application with SingPass​
  5. Split the cost of big-ticket purchases into smaller, more manageable portions, over periods of 6 to 60 months
  6. Waiver for unforeseen situations
  7. Free up on your cash flow and credit card limit with monthly billing

The above are subject to terms and conditions.

You are welcome to apply for FlexiPlans if you are:

  1. A Singaporean or Permanent Resident aged between 18 to 67 years old
  2. A foreigner aged between 21 to 55 years old, with S&E Pass and minimum 3 months of work in Singapore

A minimum spend of $150 in a single transaction is required.

Simply pick from any of these hassle-free options:

  1. Shop for your essentials at courts.lol and choose FlexiPlans at our Online Check Out Page
  2. Visit any of our COURTS stores, where our sales consultants will assist you
  3. Call the COURTS Customer Service hotline at 1800 222 6868
  4. Email to flexiplans@courts.lol

FlexiPlans offers instalment rates, also known as term charges, that range from 15.99% to 23.99% per annum for Singaporeans and Permanent Residents, and 33.99% per annum for foreigners with S&E Pass. The instalment rates depend on several factors including how much the customer can afford monthly, as well as the total tenure required. You may visit our FlexiPlans product page to find out more.

We offer a range of products at different instalment rates. Generally, the longer the payment terms offered, the higher the instalment rate. We will assess customers’ ability to service the FlexiPlans they sign up for.

However, should personal circumstances change and you encounter trouble making the monthly payments, you can contact our Customer Account Management team at +65 6500 4168 or cam@courts.lol to request for a repayment plan.

All FlexiPlans customers will be subject to an assessment on suitability. During the application process, our sales consultants will also walk you through the options available, monthly term charges, tenure and total agreement value, among other pertinent information, to ensure you have all you need to make an informed decision. If at any time you have additional questions, you can:

  1. Visit any of our COURTS stores, where our sales consultants will assist you
  2. Call the COURTS Customer Service hotline at 1800 222 6868
  3. Email to flexiplans@courts.lol

Late payment fees are charged at either 1.50% per month or the prevailing instalment rate depending on the plan. It will only be charged when an account is more than three months in arrears and is only charged on the overdue instalments. Other charges on late payments also apply, and they include a monthly administrative charge, collection fees, and returned GIRO/cheque fees – as fully stated in delivery reminder letters.

As a standard operating procedure, our Customer Account Management team will follow up with you if you did not make payment on time. However, if you are facing financial difficulties, you can contact us at +65 6500 4168 or flexiplans@courts.lol to request for a repayment plan.

Yes, you can. You may cancel your FlexiPlans purchase within 14 days, provided the items are returned in their original, unopened condition in accordance with COURTS’ Price Promise.. To process your cancellation, visit your nearest COURTS store, call +65 6500 4168, or email cam@courts.lol. Please note a cancellation fee of S$50 may apply.

Do note that any cashback entitlements will be withdrawn or reclaimed upon cancellation of your plan.

Please get in touch with us by approaching your nearest COURTS store or +65 6500 4168 or email cam@courts.lol to request for our Customer Account Management team to assist you.

Do note that early settlement is not allowed for customers enjoying cashback promotions.​

Absolute 0%

Absolute 0% is a budget-friendly financing option offered by COURTS. With Absolute 0%, payments can be divided into managable 3 or 6 monthly instalments. You are only required to pay 50% of the purchase upfront, with the remaining balance deducted from the subsequent instalment periods. What's more, there are zero term charges and zero admin fees associated with this plan.

To find out more, visit our Absolute 0% product page.

Here are some of the benefits and features of Absolute 0%:

  1. Zero charges and admin fees
  2. Get approved instantly​
  3. Fuss-free application with SingPass​
  4. Split the cost of big-ticket purchases into smaller, more manageable portions, over periods of 3 or 6 months
  5. Credit limit of up to $4,000
  6. Earn card rewards with credit card repayment​

The above are subject to terms and conditions.

You are welcome to apply for Absolute 0% if you are a Singaporean or Permanent Resident aged between 21 to 67 years old, with a valid local Visa/Mastercard credit card​.​

A minimum spend of $150 is required for a 3-month payment term, or $2,000 for a 6-month payment term, in a single transaction (up to a maximum spend limit of $4,000).

Simply pick from any of these hassle-free options:

  1. Shop for your essentials at courts.lol and choose Absolute 0% at our Online Check Out Page
  2. Visit any of our COURTS stores, where our sales consultants will assist you
  3. Call the COURTS Customer Service hotline at 1800 222 6868
  4. Email to flexiplans@courts.lol

There are zero term charges and zero admin fees associated with Absolute 0%.

All Absolute 0% customers will be subject to an assessment on suitability. During the application process, our sales consultants will also walk you through the options available, among other pertinent information, to ensure you have all you need to make an informed decision. If at any time you have additional questions, you can:

  1. Visit any of our COURTS stores, where our sales consultants will assist you​
  2. Call the COURTS Customer Service hotline at 1800 222 6868
  3. Email to flexiplans@courts.lol

Late charge for overdue instalment is $29.99. In case of overdue payment, the Absolute 0% plan will be automatically converted to Courts' FlexiPlan, subject to the following payment terms and charges:​

  1. Instalment Period: 12 months​
  2. Term Charge Rate: 15.99% p.a.​
  3. Processing Fee: $85 or 2.5% of the transferred balance, whichever is higher​

Upon conversion, all outstanding payments will be subject to the terms and conditions of Courts’ FlexiPlans.​

As a standard operating procedure, our Customer Account Management team will follow up with you if you did not make payment on time. However, if you are facing financial difficulties, you can contact us at +65 6500 4168 or cam@courts.lol to request for a repayment plan.

Yes. As with any purchase with COURTS, should you change your mind, you may choose to have your Absolute 0% cancelled within 14 days. To return purchases, they need to be in original, unopened condition in accordance with COURTS’ Price Promise.

You may approach your nearest COURTS store, call +65 6500 4168 or cam@courts.lol to request for our Customer Account Management team to assist you with this. Do note that an administrative fee of S$50 may be applicable.

Please get in touch with us by approaching your nearest COURTS stores or +65 6500 4168 or email cam@courts.lol to request for our Customer Account Management team to assist you.

Credit Card Instalment

Credit Card Instalment is an interest-free financing option available at COURTS. With Credit Card Instalment, payments can be divided into affordable monthly instalments over periods ranging from 6 to 36 months. This option is applicable to major credit cards, including American Express, DBS Bank, DCS Card Centre, OCBC Bank, and UOB Bank, at all COURTS retail stores, and with American Express and OCBC Bank on the COURTS online store.

You are welcome to apply for Credit Card Instalment if you:

  1. hold a valid credit card
  2. make a minimum spend of $300 in a single transaction (excluding DBS Bank credit cards, which require a minimum spend of $500)
  3. do not exceed the maximum spend limit of $20,000 in a single transaction

Simply pick from any of these hassle-free options:

  1. Shop for your essentials at courts.lol and choose your preferred Credit Card Instalment Payment Plan at our Online Check Out Page
  2. Visit any of our COURTS stores, where our sales consultants will assist you

Note:

  1. Please ensure that your purchase meets the criteria for Credit Card Instalment, which include a minimum spend ranging from $300 to $500 and a maximum spend limit of $20,000 in a single transaction.
  2. The full purchase amount will be reflected in your order confirmation email.
  3. Your monthly instalment will be reflected in your subsequent monthly credit card statements.

The following credit cards are accepted for Credit Card Instalment at all COURTS retail stores:

  1. American Express (6 or 12 months)
  2. DBS Bank (6, 12 or 24 months)
  3. DCS Card Centre (6, 12 or 24 months)
  4. OCBC Bank (6, 12, 24 or 36 months)
  5. UOB Bank (12, 24 or 36 months)

The following credit cards are accepted for Credit Card Instalment on the COURTS online store:

  1. American Express (6 or 12 months)
  2. OCBC Bank (6, 12, 24 or 36 months)

Please check with your credit card provider regarding any applicable fees, such as processing fees for Credit Card Instalment.

No, you will not be able to choose another payment method once the order has been submitted.

No, this option is only available for credit cards and is not applicable for debit cards.

  • HomeClub Membership

  1. Free Lifetime Loyalty Membership
  2. Earn HomeClub points when you shop to use to offset your next purchase.
  3. Members-only Invitations to sale previews, store opening and exclusive events
  4. Retrieve Purchase History Online Anytime
  5. Birthday treats on birthday month
  6. Not a HomeClub Member yet? Click here to register now or find out more details about HomeClub privileges.

1. Present your HomeClub E-Card via COURTS Mobile app

App Store: https://apps.apple.com/sg/app/courts/id1478554613

Google Play: https://play.google.com/store/apps/details?id=sg.com.courts&hl=en_SG

Inform the cashier that you are a member and provide your HomeClub Number or Registered mobile number before making payment.

  1. Earn points when you shop at any COURTS Store or www.courts.lol.
  2. Points issuance varies according to each product, subjected to the discretion of COURTS(S) Pte Ltd.
  3. Points will not be issued for purchase of Apple, Microsoft, Dyson products, Air Purifiers, products advertised with limited sets or purchase-with-purchase promotion, selected promotions or discounts including price-matched products, purchase of vouchers, gift cards, delivery services, and amounts paid using HomeClub points or vouchers
  1. Yes, you may use your accumulated points to offset your next purchase at COURTS stores.
  2. Points can be redeemed at the conversion rate of 100 Points = $1. You may also keep accumulating Points through several purchases and redeem goods of higher value at a later time.Points can only be used to offset product purchases and may not be used to offset issued for purchase of vouchers, gift cards and FlexiPlans instalments.

Yes, For Courts Flexi Plans purchase, points will be credited to HomeClub member’s account within 7 days after first 6 successful instalment payments are received throughout the instalment agreement period.

Click here and log in with your email address and password. You may view/update information such as E-mail address, Contact numbers, Home addresses and Communication preferences.

Yes, you may use both your vouchers to offset the same purchase.

Your point balance updates 7 days after your order is fully paid and delivered. We recommend checking your balance after this 7-day period.
You can log in here (courts.lol/Homeclub) or; Download COURTS Mobile app to check

Points will not be issued for purchase of vouchers, gift cards, delivery services and amount paid using HomeClub points.

No withdrawal of cash is allowed from your account.

No. HomeClub membership is non-transferrable.

HomeClub members will be given $10 Voucher sent via email during their birthday month.

  1. Yes. However, points will be credited to your account based on the nett amount after redemption of points and/or COURTS Giftcard/vouchers.
  1. Click here and log in with your email address and password.
  2. Scroll to the bottom of the subsequent page.
  3. Select your topics of interests under “Hobbies/Interests”.
  4. Check the box that says “I want to receive COURTS‘ special offers and promotions”.
  5. Click on “Save Changes”.
  6. Note: It may take up to 30 working days to remove you from our e-mail marketing lists, up to 30 days for phone calls/SMS list, and up to six weeks for direct mail
  1. Simply click on the “Forgot your Password?” option next to the “Log In” button and we will email you a new one.
  2. You will need to provide the Postal ID, Mobile No, and Email address that you used during registration for identity verification.
  3. We recommend that you periodically update your password for security purposes, and retain it for future reference.
  1. Click here and log in with your email address and password.
  2. Click on the option to “Change Password”.
  3. Enter your current password.
  4. Enter your new password twice.
  5. Click on “Save Changes”.
  6. You can begin using your new password immediately.
  1. Click here and log in with your email address and password.
  2. Select “Order History” on the left navigation menu to view your orders.
  3. For orders that have not been delivered or full payment have not been made, they will be reflected as “In Progress”. Orders that have been delivered with full payment received will be reflected as “Completed”.
  4. You can register previous store purchases that were not captured online. You just need to have the receipt/sales transaction number and the grand total on the receipt.
  1. No. The HomeClub membership is designated for individual use by the respective registered member only. No merging or transfer of points from different HomeClub accounts is allowed.
  1. HomeClub offers a lifetime membership, while the Points credited have their separate validity period. Points issued are valid for 1 year from the last purchase captured.
  2. For example, last purchase made was on 01June 2020 are valid till 01 June 2021, unless otherwise stated.

  • Collection and Delivery

In store and online

  • For any changes to your delivery address, kindly visit any of our stores 3 days before the scheduled delivery date.
  • For online delivery, kindly contact our customer care hotline at 1800-222-6868 latest 3 days before the scheduled delivery date.

Charges (Inclusive of GST) for delivery are as follows:

Time Store Delivery Charges Online Delivery Charges Same Day Delivery
Monday to Saturday, Public Holidays,
Exclude Sunday		 Economy Delivery
Monday to Saturday Exclude Public Holidays		 Standard Delivery
Monday to Saturday Exclude Public Holidays
11-3pm Flat rate $32 inclusive of GST

Delivery Fee waiver for any purchase above $1699. Service charges are still applicable, refer to the table below		 Free Delivery with Min. Purchase of $99

Purchase less than $99, delivery charge is $5.90.

3 to 5 Business Days Upon Order Released to Logistics Provider 		$5.90 with Min. Purchase of $200

Purchase Less Than $200, Delivery Charge $30.00

Specified Date and Time Slot with Tracking Available Online 		$50.00
3-7pm
7-9pm All Online Orders will be delivered between 11am to 10pm based on earliest slot availability. SMS notification will be send prior to your delivery

Note: $30 surcharge will be imposed for any change of delivery request within 48 hours of the original scheduled date

Same Day Delivery:

  • For Same Day Delivery, order(s) placed between 12am to 3pm will be delivered on the same day before 10pm .
  • Same Day Delivery are only applicable for selected products and models (subject to stock availability)
  • Same Day Delivery are premium on-demand services chargeable at $50 and are non-refundable once scheduled (subjected to delivery slots availability).
  • Same Day Delivery are strictly not applicable for bundle deal(s).
  • TV wall-mounting services are applicable for Same Day Delivery for orders placed before 2pm. Wall-mounting services must be arranged separately if orders are placed after 2pm.
  • Some condominiums may have specific delivery time slots, and only allow deliveries from 9am to 5pm. Before the checkout process, kindly check with your condominium management for the approved delivery time slot. Please notify your condominium management once we have confirmed the delivery date and time.
  • COURTS (Singapore) Pte Ltd reserves the right to decline any economy delivery request and propose the next available delivery date

Exclusion items for Same Day delivery:

  1. Direct delivery from our suppliers/partners.
  2. COURTS Flexi Plans purchase.
  3. Installation services and air-conditioning requiring installation.
  4. Made-to-order products.
  5. Wall-mounting services

The following charges (Inclusive of GST) apply to online delivery (Exclude Agent Delivery):

Additional Services Fee
Disposal Free (like for like items)
Disposal (non-like for like items) $30 per item
Carry Up/Down Service $20 per item (up to max 3 levels)
Manpower $30 per person
Small Items Installation $10 per item
Gaming Chair Installation $10 per item
Additional 2nd Trip $30 per trip

Disposal Service:

  • Free Of Charge Upon & On Delivery Of Order
  • Exclude Infested Or Display Signs Of Infestation
  • Applies Only To Like For Like Item, Per Item Basis (Eg. The Delivery Of Your New Fridge and Disposal Of Your Old Fridge)
  • We Reserves The Right To Reject Disposal Item/s On Delivery If Found Unfit To The Above Condition
  • Disposal for like to like item according to product description (3 seater sofa to 3 seater sofa / bar fridge to bar fridge)

Additional Trip Service:

  • $30 Per trip
  • Only applicable to selected item within 2 months from date of our delivery purchased from COURTS
  • Service include basic installation and setup (eg. Set up TV on basic stand, replacing new hose/tap nozzle adaptor, dryer stacking, reallocate within same house)

Small Items Basic Installation:

  • Installation is chargeable at $10 per item.
  • This includes stand fans, table fans, air purifiers, table-top ovens (built-in excluded), rice cookers, air fryers, toasters, bread/sandwich makers, slow/pressure cookers, kettles/airpots, vacuum cleaners.
AIR-CONDITIONERS
BASIC INSTALLATION 		A minimum of 15% deposit (refer to “Deposit and Cancellation Policy") is required for each Air-Con System purchased. Minimum 3 working days of advanced notice is required for any postponement/cancellation of air-conditioner installation.
Failing which, an administrative fee of $150 will be imposed.
✓ Free piping (up to 45 feet) will be provided per fan coil. ✓ 15AMP powerpoint to be provided by owner.
✓ Stainless steel bracket (if required), chargeable at $140. ✓ 3-year installation warranty for piping work.
Terms and conditions apply.
  • You may check your delivery appointment on your hard copy invoice or click here. Watch the below video for a step-by-step guide:


  • For delivery performed by our suppliers, you will only be able to view the delivery timing period but not able to view the exact vehicle location.
  • Yes, there will a surcharge of $30 for any change of delivery request within 48 hours of the original scheduled date

Please note that only today's delivery information will be available from 9am to 9pm. This refers to deliveries made by our COURTS team.

For delivery performed by our suppliers, you will only be able to view delivery timing period but not able to view the exact vehicle location.

In the event that the delivery information is not available, you may call 1800 222 6868.

Currently, we only deliver within Singapore addresses.

In-Store Purchases

You may check your delivery appoinment on your hard copy invoice or click here. Watch the below video for a step-by-step guide:



If you like to change your delivery appointment with a minimum of 3 working days notice, you could do so by logging in HERE. If it is less than 3 working days' notice, please call our hotline 1800 222 6868 for support.

In the event of a request for change in delivery date from a weekday to a weekend, there will be an additional $10/- to be paid.

Delivery timings are: 11am-3pm, 3pm-7pm, 7pm-9pm (for all items excluding air conditioning items).Delivery on Weekend & PH may not be applicable for certain suppliers.

No, we are unable to accommodate shortening the assigned delivery time window.

No, we have morning and afternoon delivery, and the availability of slots will be advised by the COURTS sales team. We try our best to adhere to the assigned slot; however, sometimes this may be affected slightly by traffic conditions, installation times of other customers beforehand and other general movements.

For any Furniture/Bedding or Electrical items, please take the dimension and measurement of the product you will be ordering to ensure this item can fit into the room intended/ lifts/elevator/ stairwells/passages and/or corridors. Our delivery team will not dismantle doors and/or windows to avoid any damage to your property.

In the event of bulky items that are unable to fit into the lift, our delivery team will use the staircase and carry the product in a non-hazardous manner. They will assess the site thoroughly, with additional charges being applicable from the 2nd storey onwards (e.g. ground floor is free + $10 per item per subsequent non lift-accessible storey).

Example: Staircase delivery of a bulky furniture item to a non-lift accessible 12th floor: (1 X $0) + (11 X $10) = $110).

Please be advised reschedule of your delivery date may be required if 3 or more extra manpower needed.

However, if the delivery process is deemed hazardous, (e.g risk damaging the product or public property, obstruction of passageway, etc), COURTS reserves the right to offer a reselection of products in consultation with you and our sales staff.

  • Check the condition of the product. If you find the goods to be faulty or defective, reject the order. To facilitate handling and processing of such incidents, please help us indicate the reason for refusal of delivery on the Delivery Note.
  • A COURTS representative will contact you within 2 business days for further action.
  • Do check for the product warranty card; some product warranties may need to be registered via the brand’s online website..
  • Some of the goods advertised on our website come with a manufacturer's warranty. You may contact the manufacturer directly for details relating to the available manufacturer's warranty (if any).

·Jurong Island

·Tuas Link

·Changi Cargo

·Country Clubs

·Army Camps

·Seletar Aerospace

·Off-shore Islands such as Pulau Ubin

·Turf Club Avenue

·Resorts World at Sentosa

·Singapore Prison Quarters

·Airbase sites

·SATS Inflight Catering Centre 1

·ST Kinetics

·Shipyards

·Powergrid

·SRA (Singapore Rifle Association)

·St.John / Lazarus Island

·Work Sites (without postal address)

·All Goods purchased from us will only be delivered to addresses within Singapore. No delivery will be made outside Singapore or to post office boxes

The timing of the delivery will be pre-arranged with you.

Our friendly delivery team will call you for a gentle reminder before delivering the items. Should you not able to answer their call, they will still proceed to deliver your item.

In the event that there is no one at home to receive the item, you may call 1800 222 6868 to arrange for another delivery schedule.

No leaving of items outside of your home is allowed as this imposes risks of loss or damaged items despite customer approval. We will contact you to arrange for another delivery schedule at a $30 charge.

All delivery items have to be received in person and an acknowledgement of goods of receipt will be required.

Online Purchases

We offer 3 types of delivery/collection methods for orders from the COURTS Online:

  1. Click & Collect (Currently Unavailable)
  2. Standard Delivery
  3. Economy Delivery

Please select the corresponding delivery methods available during the check-out process. Kindly note that shipping and handling fee is non refundable once order has been processed.

Standard delivery with COURTS enables you to shop online and deliver your order to your stipulated destination on specific date and time slot with tracking capabilities

  • Standard delivery is available from Monday to Saturday (excluding PH).
  • Standard delivery charges: $5.90 for purchases above $200 , $30 for purchases below $200
  • The delivery charges apply to all items delivered to one address for orders in one cart.
  • Kindly note that shipping and handling fee is non refundable once order has been processed.
  • Conditions of Use

Economy delivery with COURTS allows you to conveniently shop online and have your order delivered to your specified destination. For Economy Delivery, orders will be processed and shipped within five business days (excluding Sundays and public holidays), except and subject further to any pre-order items or items with specific lead time stated on our product page. For further clarification, the delivery timeline may be affected due to stock availability and our fulfilment team will keep you updated if there is any delay by email.

Below are the details regarding economy delivery charges:

  • Economy delivery charges apply only to selected small item products that do not require installation. The definition of 'small items' may be revised by COURTS from time to time without prior notice to our customer.
  • For online orders with a minimum spend of SGD 99 (maximum 3 items per transaction), the delivery fees will be waived by COURTS on complimentary basis.
  • Any purchases below SGD 99 will subject to a delivery fees charges of SGD 5.90 per order.
  • If the Customer selected the payment via Climate Voucher, then the delivery fees will be charged based on COURTS' Standard Delivery Fees calculation.
  • The delivery charges apply to all items being delivered to a single address within a single order.
  • Please take note that the shipping and handling fee is non-refundable once the order has been processed.

* For selected items, we partner with Ninja Van to deliver your orders from Monday to Saturday, excluding Sundays and Public Holidays. Deliveries take place between 9am and 10pm. For Ninja Van user who has subscribed to NinjaChat whether through Facebook Messenger, Telegram, or Viber, your delivery notifications may be sent through your selected messaging platform. If you have never used Ninja Van services before, the default notification channel will be sent via SMS to your registered phone number. Do keep an eye on those channels for any updates on your order status.

To check your order status directly, you can track it using the tracking ID (Tax Invoice No: 865XXXXXXXXX) sent to your email via the Ninja Van tracking page: https://www.ninjavan.co/en-sg/tracking. For more info on NinjaChat or how to manage your communication preferences, please visit: https://www.ninjavan.co/en-sg/support/recipient-support/ninja-chat.

Economy delivery is applicable to products under the categories of Laptops, Mobile Phones, Tablets, Cameras, Portable Speakers, Headphones, Game Consoles, Game Titles, Console Accessories, Mouse, Keyboards, Webcams, Routers, IT Adapters, Portable Storages, Inks/Toner Cartridges, Vacuum Cleaners, Irons, Shavers, Weighing Scales, Microwaves, Rice Cookers, Blenders, Toasters, Cookware Set, Dinnerware Set.

If you would like to change your delivery appointment with a minimum of 3 working days’ notice, you could do so by logging in HERE. If it is less than 3 working days’ notice, please call our hotline 1800 222 6868 for support.

(Currently Unavailable) Click & Collect with COURTS enables you to shop online and collect your order from any COURTS store for free.

If you order on any day from Monday to Sunday, you may collect your purchases from your chosen store after you have received an email/SMS that your item is ready for collection. You may visit the designated store from 11:15am to 9:00pm to collect your items.

(Currently Unavailable)Purchases must be collected within 14 days from the date on which the customer has been notified that the purchase is ready for collection.

  • For Sales Orders where full or partial payment has been received, COURTS reserves the rights to cancel the Sales Order should the purchase remain uncollected after 14 days upon receiving an email/SMS notification that the item is ready for collection. In the event of cancellation, any payment received will be refunded.
  • Refunds will be process in 10 working days

(Currently Unavailable) The product that you wish to buy may not have ready stock in your selected store. To give you the best shopping experience, our system will only list the stores that have ready stock for collection.

(Currently Unavailable)Kindly provide to us the following documentation when collecting in the store:

  1. A print-out or digital copy (PDF) of your original online order confirmation email. Screengrabs will not be allowed to protect against fraudulent collection.
  2. Your personal identification document and/or the credit card used for original purchase, which should be registered under your name.
  3. Should you wish to authorise someone else to make the collection on your behalf, kindly print out the original online order confirmation email and indicate the authorised person’s details and your written permission to authorise him/her to collect on it. He/she should present this print-out, the credit card used for the original purchase, as well as his/her personal ID for verification in order to complete the collection.

Please note that COURTS reserves the right to reject collection request if we are unable to perform the requisite verifications.

There may be prevailing assembly charges for certain products that require the labour of our delivery crew for assembly.

For delivery performed by our suppliers, there may be additional charges which is payable directly to their delivery contractor. Charges varies by supplier and the type of service required.

Agent Delivery additional charges

Brand Category Staircase Carry-up Service Other Services Remarks
Midea Fridge $50 per level Door Dismantling - $30 You will receive a call from supplier 1 day before delivery date between 5pm-7pm
Washer or Dryer $30 per level -
Toshiba Fridge $50 per level Door Dismantling - $30
You will receive a call from supplier 1 day before delivery date between 5pm-7pm
Washer or Dryer $30 per level -
Hitachi Fridge, Washer and Dryer ‹10 steps: No Charge
11 to 20 steps: $80
21 to 30 steps: additional $30
›30 steps: additional $30 for every 10 steps 		- You will receive a call from supplier 1 day before delivery date by 6pm
Bosch Fridge, Washer and Dryer $120 per level - You will receive a call/sms from supplier 1 day before delivery date
Techno Fridge, Washer and Dryer $10 per level $50 delivery charge to Restricted Areas You will receive a call/sms from supplier 1 day before delivery date

Note:

  • Additional service charges are payable directly to agent delivery team once item received. Payment to be made in cash.
  • Charges applied is per item quantity.

The timing of the delivery will be pre-arranged with you.

Our friendly delivery team will call you for a gentle reminder before delivering the items. Should you not able to answer their call, they will still proceed to deliver your item.

In the event that there is no one at home to receive the item, you may call 1800 222 6868 to arrange for another delivery schedule.

No leaving of items outside of your home is allowed as this imposes risks of loss or damaged items despite customer approval. We will contact you to arrange another delivery schedule at $10 or $30 fee, depending on your initial delivery charge.

All delivery items have to be received in person and an acknowledgement of goods of receipt will be required.

Same Day Delivery

Same Day Delivery - Online and In-Store

  • Same Day Delivery is only applicable for selected products and models (subject to stock availability)
  • Same Day Delivery is premium on-demand services chargeable at $50 and is non-refundable once scheduled (subjected to delivery slots availability).
  • Same Day Delivery is strictly not applicable for bundle deal(s).
  • For Same Day Delivery, order(s) placed between 12am to 3pm will be delivered on the same day before 10pm .
  • Same Day Delivery are not applicable for order(s) placed on Sundays, and after 3pm on weekdays.
  • TV wall-mounting services are applicable for Same Day Delivery for orders placed before 2pm. Wall-mounting services must be arranged separately if orders are placed after 2pm.
  • Some condominiums may have specific delivery time slots, and only allow deliveries from 9am to 5pm. Before the checkout process, kindly check with your condominium management for the approved delivery time slot. Please notify your condominium management once we have confirmed the delivery date and time.
  • COURTS (Singapore) Pte Ltd reserves the right to decline any economy delivery request and propose the next available delivery date

Same Day Delivery: $50.00 (including GST)

Premium Delivery: $88.00 (including GST)

In order to get your order to you speedily, it will be hard to cancel this after we send our truck out. Hence we are not able to call back the truck. If you really need to change or cancel the truck, another delivery arrangement with another delivery fee will have to be chargeable.

  • Items not stocked in our warehouse.
  • Direct delivery from our suppliers/partners.
  • COURTS Flexi Plans purchase.
  • Installation services and air-conditioning requiring installation.
  • Made-to-order products.
  • Wall-mounting services

  • Exchange

For general product exchanges, you may bring the item in its original and sealed condition, along with the original receipt, warranty card, as well as any accompanying free gifts, vouchers, and/or accessories associated with the purchase, to our stores within 14 days from date of purchase, or date of delivery if it is a delivered item, for an exchange.

For specific issues pertaining to your product exchange, you may wish to refer to the below pre-purchase checklist, in order to avoid any disappointment or added cost on your purchase:

For any Online Product Exchange Item, there will be an additional $10 surcharge imposed on a non-refundable basis for any doorstep collection request by the Customer. All product returned under this policy must remain intact, unused, and be in its original sealed condition and packaging, along with any warranty card contained or attached therein together with any accompanying free gifts, vouchers, equipment, component and/or accessories associated with the purchase. COURTS reserved the rights to reject the return policy and/or request if there is any sign of opened and/or used on the respective product.


Ensure your product fits into your intended space

  1. Ensure well in advance that the item(s) you have ordered will fit into your space, paying special attention to product dimensions and measurements.
  2. Be sure not to forget any lifts, elevators, stairwells, passages, corridors and landings that your item must pass through.
  3. Do check all required access routes and that there is sufficient access and parking for a large delivery truck to safely unload and deliver your item.
  4. Do pay special attention to bulky products such as large refrigerators, washers, built-in ovens and sofas in particular.
    5.  

In the unfortunate event that the item cannot fit into the intended space, a 30% restocking fee (based on merchandise value) will apply for opened products but in pristine, brand new, resellable condition and in their original packaging. Please reject the delivery and visit the store to reselect your product.

Ensure your purchase comes in your desired colour

COURTS makes every effort to display the colour of our products as accurately as possible. However, possibly due to store lighting variances or usage of different devices to view the product, the colour in our stores or online photos may appear to vary slightly from the actual colour of the product. We recommend you review all images of product before placing your order, and make the necessary confirmations in stores before proceeding with your purchase.

In the event you have received the wrong colour product, please reject the delivery and exchange arrangements will be made accordingly. In the event you decide to choose a different colour from your original purchase, you may visit the store to reselect your product. Kindly note this option does not apply to Made-to-Order furniture and bedding. A 30% restocking fee (based on merchandise value) will apply for opened products but in pristine, brand new, resellable condition and in their original packaging.


Please note for all purchases

Pictures are for illustration only; actual products may vary.

In the event of any order cancellation, the refund will exclude paid delivery charges.

No exchanges or refunds for all COURTS GiftCards, Apple products, COURTS Warranty & Services and electronic downloads such as games, software, videos, etc - due to the utilisation of unique passwords once sold.

COURTS reserves the right to reject any cancellation or refund deemed unfit or unreasonable.

If the product is defective, we will replace the product for you within 14 days from the date of purchase if it is collected in store, or the date of delivery if it is a delivered item. Kindly bring the product back with the warranty card and your valid purchase receipt from COURTS.

If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Goods and ask for a partial refund, or return the defective Goods and ask for a full refund. Please note that the amount of the full refund will take into account the Goods’ current state resulting from your use. If a higher value exchange is required under COURTS FlexiPlans purchase, then a new instalment plan agreement must be sanctioned.

On returning defective Goods, please note that any free gifts, vouchers and accessories associated with the purchase must also be returned at the same time. If free gifts, vouchers and accessories have been used, the refund amount will be offset accordingly. If delivery has taken place, then the refund will exclude delivery charges paid.

Display sets cannot be exchanged.

Please note that some brands reserve the right to subject the product to an examination by their own experts, and may not accept the return of goods. For unsealed defective Apple products, please refer to Apple Service Centre. For unsealed Headsets and Earphones, please refer to the manufacturer's authorised office.

In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, requires you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

  • In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.
  • If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good’s current state resulting from your use.
  • If a higher value exchange is required under COURTS Flexi Plans purchase, then a new instalment plan agreement must be sanctioned.

  • Privacy Issues Contact Information

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within 3 working days. You may contact us online. Please refer to our detailed Privacy Policy here

You may contact us online.

  • User Responsibility on COURTS Online

COURTS Singapore Private Limited maintains this site for your personal entertainment, information, education and shopping convenience. Your use of and purchase from COURTS Online constitutes your agreement to follow COURTS Online CONDITIONS OF USE

  • Installation

The installation charge will be paid to the vendor directly.

Exclusion items for Same Day delivery:

  1. Installation services and air-conditioning requiring installation.
  2. Wall-mounting services

The following charges (Inclusive of GST) apply to online delivery:

Additional Services Fee
Small Items Installation $10 per item
Gaming Chair Installation $10 per item
Additional 2nd Trip $30 per trip

Additional Trip Service:

  • $30 Per trip
  • Only applicable to selected item within 2 months from date of our delivery purchased from COURTS
  • Service include basic installation and setup (eg. Set up TV on basic stand, replacing new hose/tap nozzle adaptor, dryer stacking, reallocate within same house)

Small Items Basic Installation:

  • Installation is chargeable at $10 per item.
  • This includes stand fans, table fans, air purifiers, table-top ovens (built-in excluded), rice cookers, air fryers, toasters, bread/sandwich makers, slow/pressure cookers, kettles/airpots, vacuum cleaners.
AIR-CONDITIONERS
BASIC INSTALLATION 		A minimum deposit of 50% (refer to “Deposit and Cancellation Policy”) is required for each Aircon System purchased. Minimum of 3 working days' advance notice is required for any postponement or cancellation of air conditioner installation.
Otherwise, a penalty of $150 will be imposed.
✓ Free piping (up to 45 feet) will be provided per fan coil. ✓ 15AMP powerpoint to be provided by owner.
✓ Stainless steel bracket (if required), chargeable at $150. ✓ 3-year installation warranty for piping work.
Terms and conditions apply.

Wall-mounting for TVs is handled by specialist installers. Please click here for more information.

Wall-mounting service is not applicable for same day delivery TVs. Wall-mounting service must be arranged separately if required.

Health & Fitness products are handled by specialist installers. Please contact us for more information.

For Ceiling Fans:
Installation is chargeable from $100 per fan onwards.
Applicable for both new fan and existing fan installation.
Exclusions:
Running of electric line, power point, false ceiling re-enforcement.
Portable Aircon:
Sliding Windows & Push-typed Windows (Standard HDB Window typed) will be chargeable.
Our installation team will contact you on the available installation dates and advise on additional charges if any.

  • Warranty

  • For online purchases, available warranty plans can be found on the product page of your selected device and during checkout. In stores, they are available on brochures at the counter, or simply ask one of our staff members for more information.
  • Basic warranties typically do not cover accidental damage*, but the Selected Premium Plandoes.
  • An Authorized Repairer will contact you within 2 working days upon submission of the COURTS Warranty claim form.
  • No. The contract will be terminated if you sell or transfer your product to another person within the period of the contract.
  • If your product is still under manufacturer warranty, do contact the manufacturer customer service to claim your warranty. If extended warranty is purchased and have passed manufacturer warranty period but still within the total coverage period, you can submit an Extended Warranty Service Request.
  1. Scroll to the bottom of the COURTS website.
  2. In the grey area under "Services", click on Extended Warranty Service Request.
  3. Complete the form with all required details and submit.
  • Eligibility for repairs, replacement, or additional services depends on your plan type (Basic or Premium) and the issue reported.
  • It will be effective from the date of expiry of the manufacturer’s warranty period until the expiry of the Contract unless coverage is no longer applicable or is terminated as provided under the terms of this Contract. For accidental damage coverage under premium warranty, it is covered from the date the item is received.
  • The Premium Warranty Plan offers greater coverage than Basic. It includes unlimited repairs, accidental damage protection*, a one-time replacement for items beyond economical repair, on-site collection* and return, express repair services for refrigerators and washers, and more.
  • No, no registration is required for COURTS Warranty.
  • No — an exchange is only available if the product is beyond economical repair.
  • Most products that are eligible for an extended warranty can be purchased with it online. If you have any further enquiries, feel free to reach out to us via the COURTS SG Live Chat — just click the blue circle icon at the bottom left corner of our website, and our team will be happy to assist you.
  • No. You cannot change from COURTS Warranty Basic to Premium.
  • You can submit an Extended Warranty Service Request
  • Complete the form with all required details and submit. Eligibility for repairs, replacement, or additional services depends on your plan type (Basic or Premium) and the issue reported.
  • Terms and Conditions for COURTS Warranty can be located here.
  • No. 5 years is the total coverage of the product, hence if manufacturer warranty covers 2 years, COURTS will provide coverage for the remaining 3 years after manufacture warranty expires.
  • No. It is not refundable.
  • Yes, you can — but only within 1 month from the delivery date, and it will be limited to the basic extended warranty option .